Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find a vast selection of bouncers, water slides, tables, chairs, tents , games, or foam parties. They are great for any occasion including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, daycares, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (50ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. Sandbags are an additional fee.
YES! We will come out to deliver and set up the items you ordered and show you the proper way to use them. Delivery fees may apply if you are located over 10 miles from our warehouse.
We offer free delivery up to 10 miles from our warehouse at 9620 Louetta Road, Spring, TX 77379.
If you are located farther than 10 miles, the system will calculate the fee at $2.00 per mile.
No. We currently DO NOT allow customer pickups. We must come out and set everything up for you. This allows us to make sure it is set up properly and to ensure that we are following all safety guidelines and manufacturer specifications in the user manual. It also ensures that the equipment is being used at the intended address on file and as agreed to in the contract.
We usually try to deliver them in the morning and pick them up in the evening before dark to ensure that you get the most of your rental time. If you need shorter times or later pick-up times, we can make special arrangements in most situations. You will need to call us at 832-688-6771 to discuss special times.
Yes. We will need to go over how to use the equipment, safety, and will need you to sign the rental agreement
To cancel or reschedule, sufficient notice must be given – at least 5 days prior to the start of your event. Cancellation of the event with less than 5 days’ notice forfeits the entire deposit.
Cancellation after set-up has begun forfeits any refund. Postponement of the event with at least 5 days’ notice may entitle you to use all of your deposit towards a rescheduled event at our discretion, and will be valid for one year. Any rescheduled event is subject to the availability of activities at the time of notification of postponement.
We allow weather cancellations up to the day before your event. We will contact you the day before with delivery confirmation. Please let us know at that time if you wish to cancel.
Once the equipment is delivered and set up, we will not issue any refund. Postponement/rescheduling of the event may entitle you to use all of your deposit towards a rescheduled event at our discretion and will be valid for up to one year from the originally scheduled event. Any rescheduled event is subject to the availability of activities at the time of notification of postponement.
If you do not wish to reschedule an event due to weather, we will issue a refund for half of the deposit paid.
*****Note: We may opt to cancel on you if there are any dangerous weather conditions such as high winds , thunder, or lightening storms that may occur during your scheduled event.
Safety is our top priority. NO Exceptions. A full refund will be given if we cancel on you.
All of our equipment plugs into a standard 110 household outlet. We ask that you not plug other items in on the same outlet as an inflatable. It can cause the circuit breaker to flip and lose power.
Yes. Please do not turn the blower off for any reason unless there are high wind speeds.
If left overnight, you may turn it off. **It will need to be turned back on before we pick it up so we can do an inspection of the unit.
Yes, we require a 50% credit card deposit in order to reserve the equipment. This cost will go towards your overall rental fees. The final balance will be due the day before your scheduled event. An email will be sent that day requesting the final amount to be paid.
Yes, we are insured and are inspected annually. This allows us to set up in parks and corporate events.
You will need to check with the park of your choice and make arrangements with them. They may ask that we provide proof of insurance as well. It can take several days for us to obtain the additional COI. Please let us know how we can help you.
Yes. We do offer a discount for multiple days. It is calculated at check out.
***An inflatable may not be left overnight if it is not in a secure fenced in area!
A surface fee will apply when you choose any surface that we cannot use stakes to secure the bounce house or tent to the ground. We will need to use sandbags as an altenative.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.